University Physics

🧭 Overview

🧠 One-sentence thesis

Digital products from Kendall Hunt are non-refundable once redeemed, activated, accessed, or downloaded, with only a narrow 7-day window for unredeemed items and complete exclusion of institutional purchasers from refunds.

📌 Key points (3–5)

• Core rule: Digital products (ebooks, digital audio, digital videos, online course access, software) cannot be refunded if redeemed, activated, accessed, or downloaded.
• Limited exception: Unredeemed digital products may be refunded only within 7 days of purchase by emailing the company.
• Institutional exclusion: Bookstores, Schools, Associations, Professional or Government Organizations, and College Departments cannot return any digital products.
• Common confusion: The 7-day window applies only to unredeemed digital products; once accessed, no refund is possible regardless of timing.

🚫 Non-refundable conditions

🚫 What triggers non-refundability

Digital products are not refundable if redeemed, activated, accessed, or downloaded.

• The excerpt lists four actions that make a digital product non-refundable:
  • Redeemed: the product code or access key has been used.
  • Activated: the product has been turned on or initialized.
  • Accessed: the user has opened or viewed the content.
  • Downloaded: the file has been saved to a device.
• Any one of these actions removes eligibility for a refund.
• Example: A student purchases an ebook and opens it once to preview—it is now "accessed" and cannot be refunded.

⏱️ The 7-day exception

• If the digital product has not been redeemed, activated, accessed, or downloaded, a refund request is possible.
• The request must be made within 7 days of the date of purchase.
• The customer must email digitalrefund@kendallhunt.com and include:
  • Order number
  • Email address used at the time of purchase
• Don't confuse: The 7-day window is measured from the purchase date, not from when the customer decides they want a refund.

🏢 Institutional purchaser restrictions

🏢 Who is excluded from digital product returns

The excerpt states that all digital product is not returnable for purchases made by:

• Bookstores
• Schools
• Associations
• Professional Organizations
• Government Organizations
• College Departments

📄 How to verify non-returnability

• The excerpt instructs purchasers to "refer to your original purchase invoice for items that are non-returnable."
• This means the invoice itself should indicate which items cannot be returned.
• Implication: Institutional buyers should check their invoice before attempting a return, as digital products will be marked as non-returnable.

📋 Refund request process

📋 Required information

To request a refund for an unredeemed digital product within 7 days:

Requirement	Details
Contact method	Email to digitalrefund@kendallhunt.com
Order number	Must be included in the email
Email address	The one used at the time of purchase
Timing	Within 7 days of purchase date

🔍 What the excerpt does not cover

• The excerpt does not specify how long the refund process takes.
• It does not state whether partial refunds are possible for bundled digital products.
• It does not explain what happens if the customer misses the 7-day window but has not accessed the product.

🧭 Overview

🧠 One-sentence thesis

Physical print materials from Kendall Hunt can be returned within 30 days for individual buyers or 6 months for institutional buyers if the items are in resalable condition, though certain products like customized materials and printed access cards are not returnable.

📌 Key points (3–5)

• Return windows vary by buyer type: individuals/students/homeschools/libraries have 30 days; bookstores/schools/hospitals/professional organizations/college departments have 6 months.
• Condition requirement: all physical products must be returned in resalable condition; prepackaged bundles must remain in original unbroken shrink-wrap.
• Non-returnable exceptions: printed access cards, K12 customized product, and certain items specified on the original invoice cannot be returned.
• Common confusion: return authorization is not required for physical products, unlike some other return policies.
• Shipping responsibility: the buyer pays all return shipping costs, including duties, customs fees, and taxes.

📦 Return eligibility and timeframes

👤 Individual and small-scale purchasers

• Who qualifies: Individual/Student Purchasers, Home Schools, and Libraries.
• Time limit: 30 days from purchase date for a full refund.
• Condition: eligible print material must be in resalable condition.
• Example: A homeschool parent who buys a textbook has 30 days to return it if unsatisfied, as long as the book is still in sellable condition.

🏢 Institutional purchasers

• Who qualifies: Bookstores, Schools, Hospitals, Professional or Government Organizations, and College Departments.
• Time limit: 6 months from the date of invoice.
• Same condition requirement: must be in resalable condition.
• Don't confuse: the longer window applies only to institutions, not individual buyers.

🚫 Non-returnable items

🔒 Specific product types

Product type	Returnable?	Notes
Printed Access Cards	No	Cannot be returned under any circumstances
K12 Customized Product	No	Custom materials are excluded
Prepackaged bundles	Only if unopened	Must be in original and unbroken shrink-wrap
Other items	Check invoice	Original purchase invoice lists non-returnable items

📋 How to identify exceptions

• The excerpt emphasizes checking "your original purchase invoice for items that are non-returnable."
• Not all physical products are automatically returnable; the invoice is the authoritative source.

📮 Return process requirements

📦 Packaging and shipping

• Packaging: all returned product must be carefully packaged and arrive in resalable condition.
• Shipping address:
  • Kendall Hunt Publishing Company
  • C/O IPS 7307 Innovation Blvd
  • Fort Wayne IN 46818-1371
• Cost responsibility: Kendall Hunt is not responsible for any return shipping charges, including duties, custom fees, and taxes where applicable.
• Example: An organization returning textbooks must pay for the shipping back to the Fort Wayne address and cover any customs fees if shipping internationally.

📄 Documentation required

• A copy of the original invoice, packing slip, or chargeback must be included in each box.
• Must show the ISBN and quantity being returned.
• Consequence of non-compliance: if return instructions are not followed, credit will not be issued and the company will discard the product.

✅ No authorization needed

• The excerpt explicitly states "Return authorization is not required."
• Don't confuse: even though no prior approval is needed, all other requirements (condition, documentation, timeframe) still apply.

🛠️ Damaged or defective products

🚨 Reporting requirements

• Time limit: all claims must be reported within 30 days or less.
• Contact method: Customer Solutions Team at 800-228-0810 or email delivery@kendallhunt.com.

📦 Special instructions

• Save the shipping carton: necessary to facilitate a freight claim.
• Do not return immediately: do not return merchandise until you receive instructions from the company.
• This process differs from the standard return process; damaged/defective items follow a claim procedure rather than the self-service return.

🧭 Overview

🧠 One-sentence thesis

Kendall Hunt Publishing Company's return policy distinguishes between digital and physical products, with physical items eligible for return within specific timeframes depending on purchaser type, provided they meet resalable condition requirements and follow prescribed shipping procedures.

📌 Key points (3–5)

• Digital products are generally non-refundable once redeemed, activated, accessed, or downloaded; unredeemed digital products may be refunded within 7 days.
• Physical product return windows vary by purchaser type: Individual/Student/HomeSchool/Libraries have 30 days; Bookstores/Schools/Hospitals/Organizations/College Departments have 6 months from invoice date.
• Resalable condition is mandatory: products must be carefully packaged, arrive in resalable condition, and include original invoice/packing slip with ISBN and quantity.
• Common confusion: return authorization is not required for physical products, but specific packaging and documentation requirements must still be met or credit will not be issued.
• Shipping cost responsibility: Kendall Hunt does not cover return shipping charges, duties, custom fees, or taxes.

📦 Digital Product Return Policy

💾 Digital product refund restrictions

Digital products include ebooks, digital audio, digital videos, online digital course access, software, or any other digitally delivered products.

• Once accessed, no refunds: If redeemed, activated, accessed, or downloaded, digital products are not refundable.
• 7-day window for unredeemed products: Refund requests for digital products that have not been redeemed, activated, accessed, or downloaded must be requested within 7 days of purchase date.
• Contact method: email digitalrefund@kendallhunt.com with order number and email address used at purchase.

🚫 Institutional digital purchase exception

• No returns for institutional buyers: All digital products purchased by Bookstores, Schools, Associations, Professional or Government Organizations, and College Departments are not returnable.
• Buyers should refer to their original purchase invoice for items marked as non-returnable.

📚 Physical Product Return Policy

👤 Individual and small purchaser returns

Eligible purchasers: Individual/Student Purchasers, Home Schools, and Libraries.

• 30-day return window: Full refund available if eligible print material is returned in resalable condition within 30 days.
• No authorization needed: Return authorization is not required for these purchasers.
• Example: A student who purchases a textbook can return it within 30 days if unsatisfied, as long as it remains in resalable condition.

🏢 Institutional purchaser returns

Eligible purchasers: Bookstores, Schools, Hospitals, Professional or Government Organizations, and College Departments.

• 6-month return window: Must be returned within 6 months from the date of invoice.
• Same authorization rule: Return authorization is not required.
• Don't confuse: The longer timeframe applies only to institutional purchasers, not individual buyers.

⚠️ Non-returnable physical items

Item Type	Return Status
Prepackaged bundles (opened)	Not returnable unless in original, unbroken shrink-wrap
Printed Access Cards	Not returnable
K12 Customized Product	Not returnable
Items marked on invoice	Check original purchase invoice for non-returnable designation

📮 Return Shipping Requirements

📦 Packaging and condition standards

All returned product must be carefully packaged and arrive in resalable condition.

• Resalable condition is mandatory: Products that do not meet this requirement will be discarded without credit issued.
• Careful packaging required: Prevents damage during transit to ensure resalable condition upon arrival.

🏷️ Required documentation

Must include in each box: A copy of the original invoice, packing slip, or chargeback with the ISBN and quantity being returned.

• Without proper documentation, credit will not be issued.
• The ISBN and quantity information allows the company to match returns to original purchases.

🚚 Shipping address and cost responsibility

Send returns to:

• Kendall Hunt Publishing Company
• C/O IPS
• 7307 Innovation Blvd
• Fort Wayne IN 46818-1371

Cost responsibility:

• Kendall Hunt is not responsible for any return shipping charges.
• This includes duties, custom fees, and taxes where applicable.
• The customer bears all costs associated with shipping the return.

❓ Return inquiries

Contact methods for return questions:

• Email: returns@kendallhunt.com
• Fax: 563-589-7032
• Phone: 800-344-9031

🔧 Damaged, Defective, or Missing Product

⏰ Reporting timeframe

• 30-day claim window: All claims must be reported within 30 days or less.
• Contact Customer Solutions Team at 800-228-0810 or email delivery@kendallhunt.com.

📦 Claim process requirements

• Save the shipping carton: This is necessary to facilitate a freight claim.
• Wait for instructions: Do not return merchandise until you receive instructions to do so.
• Don't confuse: Damaged/defective product claims follow a different process than standard returns—you must wait for company instructions before shipping anything back.

🧭 Overview

🧠 One-sentence thesis

Kendall Hunt Publishing Company requires customers to report damaged, defective, or missing products within 30 days and to follow specific instructions before returning merchandise.

📌 Key points (3–5)

• Time limit: all claims must be reported within 30 days or less.
• Contact method: reach the Customer Solutions Team by phone (800-228-0810) or email (delivery@kendallhunt.com).
• Preserve packaging: save the shipping carton to facilitate a freight claim.
• Wait for instructions: do not return merchandise until you receive instructions from the company.
• Common confusion: customers might assume they should immediately return damaged goods, but the policy requires waiting for company instructions first.

📞 Reporting requirements

⏰ Time window for claims

• All claims must be reported within 30 days or less.
• This is a strict deadline; the excerpt does not mention exceptions or extensions.
• The clock starts from receipt of the product (implied by the context of discovering damage/defects).

📧 How to contact Customer Solutions

Two methods are provided:

• Phone: 800-228-0810
• Email: delivery@kendallhunt.com

Example: If you receive a book with torn pages, you must contact one of these channels within 30 days to initiate a claim.

📦 Handling damaged shipments

📦 Save the shipping carton

"Save the shipping carton. This is necessary to facilitate a freight claim."

• The original packaging is required evidence for processing freight claims.
• Do not discard the box, even if the product inside is damaged.
• Why: the carton helps determine whether damage occurred during shipping and supports claims with the carrier.

⏸️ Wait for return instructions

"Do not return merchandise until you receive our instructions to do so."

• Customers must not send items back immediately.
• The company will provide specific instructions after the claim is reported.
• Don't confuse: this policy differs from standard retail returns where you might ship items back right away; here, premature returns may complicate the claim process.

🔍 Key distinctions

Aspect	What to do	What NOT to do
Timing	Report within 30 days	Wait longer than 30 days
Packaging	Save the shipping carton	Throw away the box
Returns	Wait for company instructions	Return merchandise immediately
Contact	Use phone (800-228-0810) or email (delivery@kendallhunt.com)	Use other contact methods not specified for damage claims

🧭 Overview

🧠 One-sentence thesis

Kendall Hunt Publishing Company provides specific mailing addresses and contact methods for invoice payments, returns, and customer service inquiries, with different policies for digital versus physical products.

📌 Key points (3–5)

• Invoice payment address: payments should be sent to the Accounts Receivable Department at a specific PO Box in Dubuque, IA.
• Return policies differ by product type: digital products are generally non-refundable once accessed, while physical products can be returned within specific timeframes depending on purchaser type.
• Time limits vary by purchaser: individual/student purchasers have 30 days for returns, while bookstores and organizations have 6 months from invoice date.
• Common confusion: not all purchases are eligible for return—digital products accessed by institutional buyers and certain customized items are non-returnable.
• Tax collection note: the company collects simplified sellers use tax for Alabama transactions and remits it on behalf of customers.

💳 Payment and contact information

💳 Invoice payment address

Invoice Payment: Kendall Hunt Publishing Company, Accounts Receivable Department, PO Box 1840, Dubuque, IA 52004-1840

• This is the specific mailing address for sending invoice payments.
• Different from the general customer solutions address.

📞 Customer service channels

Multiple contact methods are available:

• Phone: 800-228-0810 or 563-589-1000
• Email: ordernow@kendallhunt.com
• Fax: 800-772-9165 or 563-772-1046
• Hours: 7:30 a.m. - 5:00 p.m. Central Standard Time (Monday-Friday)

🔄 Return policies by product type

💻 Digital product returns

Digital products include ebooks, digital audio, digital videos, online digital course access, software, or any other digitally delivered products.

Key restrictions:

• Not refundable if redeemed, activated, accessed, or downloaded.
• Refund requests for unredeemed digital products must be made within 7 days of purchase.
• Must email digitalrefund@kendallhunt.com with order number and purchase email address.

Who cannot return digital products:

• Bookstores
• Schools
• Associations
• Professional or Government Organizations
• College Departments

📚 Physical product returns

Return timeframes depend on purchaser type:

Purchaser Type	Return Window	Conditions
Individual/Student, Home Schools, Libraries	30 days	Full refund for resalable condition
Bookstores, Schools, Hospitals, Professional/Government Organizations, College Departments	6 months from invoice date	Must be in resalable condition

Important restrictions:

• Return authorization is not required.
• Prepackaged bundles must be in original, unbroken shrink-wrap.
• Printed Access Cards are not returnable.
• K12 Customized Product is not returnable.
• Check original purchase invoice for specific non-returnable items.

📦 Return shipping requirements

Packaging and shipping:

• Product must be carefully packaged and arrive in resalable condition.
• Kendall Hunt is not responsible for return shipping charges, duties, custom fees, or taxes.

Required documentation:

• Include a copy of the original invoice, packing slip, or chargeback with ISBN and quantity in each box.
• Without proper documentation, credit will not be issued and product will be discarded.

Return shipping address:

Kendall Hunt Publishing Company
C/O IPS
7307 Innovation Blvd
Fort Wayne IN 46818-1371

Return inquiries:

• Email: returns@kendallhunt.com
• Fax: 563-589-7032
• Phone: 800-344-9031

🚨 Damaged or defective products

🚨 Claims process

Reporting requirements:

• All claims must be reported within 30 days or less.
• Contact Customer Solutions Team at 800-228-0810 or email delivery@kendallhunt.com.

Important steps:

• Save the shipping carton—necessary to facilitate a freight claim.
• Do not return merchandise until you receive instructions to do so.

Don't confuse: damaged/defective claims have a different process than standard returns; you must wait for instructions before shipping anything back.

🏛️ Tax information

🏛️ Alabama simplified sellers use tax

The company collects simplified sellers use tax on taxable transactions delivered into Alabama.

• Tax is remitted on the customer's behalf to the Alabama Department of Revenue.
• Company's program account number: SSU-R011527710.

This means Alabama customers do not need to separately remit this tax themselves for applicable purchases.

🧭 Overview

🧠 One-sentence thesis

Kendall Hunt Publishing Company provides multiple contact channels for order placement and inquiry, with distinct return policies based on product type (digital vs. physical) and purchaser category, requiring adherence to specific timeframes and conditions for refunds or credits.

📌 Key points (3–5)

• Contact methods: Multiple channels available including phone (800-228-0810), email (ordernow@kendallhunt.com), fax, mail, and website during business hours (7:30 a.m. - 5:00 p.m. CST, M-F).
• Digital vs. physical return rules: Digital products are non-refundable once accessed; physical products have 30-day or 6-month return windows depending on purchaser type.
• Purchaser categories matter: Individual/student purchasers have different return terms (30 days) than bookstores, schools, and organizations (6 months).
• Common confusion: Not all products are returnable—customized K12 products, printed access cards, and opened bundles cannot be returned regardless of purchaser type.
• Claims and damaged goods: Must be reported within 30 days; do not return until instructed by Customer Solutions Team.

📞 Contact Information and Order Channels

📞 Primary ordering contacts

• Phone: Customer Solutions at 800-228-0810 or 563-589-1000
• Email: ordernow@kendallhunt.com
• Fax: 800-772-9165 or 563-772-1046
• Website: www.kendallhunt.com
• Operating hours: 7:30 a.m. to 5:00 p.m. Central Standard Time, Monday through Friday

📮 Mailing addresses

Two distinct addresses serve different purposes:

• Order inquiries: PO Box 1840, Dubuque, IA 52004-1840
• Returns: C/O IPS, 7307 Innovation Blvd, Fort Wayne IN 46818-1371

Don't confuse: The mailing address for orders differs from the physical return shipping address.

💻 Digital Product Return Policy

💻 Non-refundable conditions

Digital products (ebooks, digital audio, digital videos, online digital course access, software, or any other digitally delivered products) are not refundable if redeemed, activated, accessed, or downloaded.

• The key trigger is any form of access: redeeming, activating, accessing, or downloading.
• Once any of these actions occur, the product becomes non-refundable.

⏰ Limited refund window

• 7-day rule: Refund requests for untouched digital products must be made within 7 days of purchase date.
• How to request: Email digitalrefund@kendallhunt.com with order number and purchase email address.
• Example: A customer purchases an ebook but never downloads it—they have 7 days to request a refund.

🚫 Organizational purchase restrictions

Digital products purchased by the following entities are never returnable, regardless of access status:

• Bookstores
• Schools
• Associations
• Professional or Government Organizations
• College Departments

The excerpt emphasizes checking the original purchase invoice for non-returnable items.

📚 Physical Product Return Policy

📚 Return timeframes by purchaser type

Purchaser Type	Return Window	Condition Required
Individual/Student Purchasers	30 days	Resalable condition
Home Schools	30 days	Resalable condition
Libraries	30 days	Resalable condition
Bookstores	6 months from invoice date	Resalable condition
Schools	6 months from invoice date	Resalable condition
Hospitals	6 months from invoice date	Resalable condition
Professional/Government Organizations	6 months from invoice date	Resalable condition
College Departments	6 months from invoice date	Resalable condition

🔒 Non-returnable physical items

Certain physical products cannot be returned under any circumstances:

• Printed Access Cards: Not returnable
• Prepackaged bundles: Only returnable if in original, unbroken shrink-wrap
• K12 Customized Product: Not returnable
• Always check the original purchase invoice for specific non-returnable items

✅ Return authorization and conditions

• No authorization required: Unlike some systems, return authorization is not needed before shipping.
• Resalable condition: All returned products must arrive in resalable condition.
• Packaging responsibility: Products must be carefully packaged; Kendall Hunt is not responsible for return shipping charges, duties, custom fees, or taxes.

📦 Return Shipping Requirements

📦 Required documentation

Each return box must include:

• A copy of the original invoice, packing slip, or chargeback
• ISBN of items being returned
• Quantity being returned

⚠️ Consequences of non-compliance

The excerpt explicitly warns:

If the returns instructions are not followed, credit will not be issued and we will discard the product that does not meet the requirements of our return policy.

This means improper returns result in both no refund and loss of the product.

📞 Return inquiries

• Email: returns@kendallhunt.com
• Fax: 563-589-7032
• Phone: 800-344-9031

🔧 Damaged, Defective, or Missing Product

🔧 Reporting requirements

• 30-day claim window: All claims must be reported within 30 days or less.
• Contact method: Customer Solutions Team at 800-228-0810 or email delivery@kendallhunt.com.

📦 Handling instructions

1. Save the shipping carton: This is necessary to facilitate a freight claim.
2. Do not return immediately: Wait for instructions from the company before returning merchandise.

Don't confuse: Damaged product claims follow a different process than standard returns—you must wait for instructions rather than shipping back immediately.

💳 Payment and Tax Information

💳 Invoice payment address

Payments should be sent to:

• Kendall Hunt Publishing Company
• Accounts Receivable Department
• PO Box 1840, Dubuque, IA 52004-1840

🏛️ Alabama tax collection

The excerpt notes a specific tax arrangement:

Kendall Hunt Publishing Company collects the simplified sellers use tax on taxable transactions delivered into Alabama and tax will be remitted on the customer's behalf to the Alabama Department of Revenue.

• Program account number: SSU-R011527710
• This means Alabama customers do not need to remit use tax separately; the company handles it.